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FAQ
常見問題
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OrderingOrder Online Online Store->Add to Cart->Checkout->Fill in order information->Order Complete Order on WhataApp/Facebook/Instagram WhatsApp: 93439360 Fackbook /Instagrm -> Visit our page ->Messaging us The styles displayed on the website are limited. Welcome to discuss your preference with us and customize your own design
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OrderingOrder Online Online Store->Add to Cart->Checkout->Fill in order information->Order Complete Order on WhataApp/Facebook/Instagram WhatsApp: 9343930 Fackbook /Instagrm -> Visit our page ->Messaging us The styles displayed on the website are limited. Welcome to discuss your preferrence with us and customize your own design
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PaymentOrder on Tychestore Please contact us to pay on Payme or FPS(轉數快)
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PaymentOrder on Tychestore Please contact us to pay on Payme or FPS(轉數快)
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DeliveryMTR Station Pickup - Tsuenwan Line Station Pickup Pickup date and time can be selected when placing the order Local Delivery Standard delivery service of delivery time from Mon-Sun 09:00- 22:00 International Shipping Shipping to locations outside Hong Kong are currently unavailable
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DeliveryMTR Station Pickup - Tsuenwan Line Station Pickup Pickup date and time can be selected when placing the order Local Delivery Standard delivery service of delivery time from Mon-Sun 09:00- 22:00 International Shipping Shipping to locations outside Hong Kong are currently unavailable
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Order Processing DetailsLeadtime You will be only able to select the delivery time in 4 days after your order confirmation If the inventory is not updated in time, or there is any failure that prevents us from delivering the products on time according to the order requirements, we will notify the customer of the situation soonest after receiving the order and make proper arrangement. If necessary, the payment will be refunded
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Order Processing DetailsLeadtime You will be only able to select the delivery time in 4 days after your order confirmation If the inventory is not updated in time, or there is any failure that prevents us from delivering the products on time according to the order requirements, we will notify the customer of the situation soonest after receiving the order and make proper arrangement. If necessary, the payment will be refunded
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Greeting CardWe can provide greeting card at free. If necessary, you can write down the greeting card message when placing the order. We will write or print it for you. There is limitation on the number of words in each greeting card, Please make it short
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Greeting CardWe can provide greeting card at free. If necessary, you can write down the greeting card message when placing the order. We will write or print it for you. There is limitation on the number of words in each greeting card, Please make it short
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Custom OrderWe can design your eternal floral gift according to your personal preferences. Custom orders generally take more time to proceed, and the price will also be adjusted according to the cost of materials such as different flowers or containers. Please refer to Custom Order for more details.
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Custom OrderWe can design your eternal floral gift according to your personal preferences. Custom orders generally take more time to proceed, and the price will also be adjusted according to the cost of materials such as different flowers or containers. Please refer to Custom Order for more details.
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Change /Adjust Ordered Product(s)Change the Delivery Information or Content of Greeting Card You must contact us to complete the change procedure two business days before the designated delivery time. Change / Adjust Ordered Product(s) Please contact us to discuss first, if changes can be made, Fees will be charged depending on the replacement of flowers. Cancel Order In order to allow customers to receive the order in the shortest time, we generally process the order (including material ordering, producing, packaging and shipping) immediately after payment is made, Customer cannot cancel the order after payment if the product has finished
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Change /Adjust Ordered Product(s)Change the Delivery Information or Content of Greeting Card You must contact us to complete the change procedure two business days before the designated delivery time. Change / Adjust Ordered Product(s) Please contact us to discuss first, if changes can be made, Fees will be charged depending on the replacement of flowers. Cancel Order In order to allow customers to receive the order in the shortest time, we generally process the order (including material ordering, producing, packaging and shipping) immediately after payment is made, Customer cannot cancel the order after payment if the product has finished
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Product CarePreserved flowers need extra care. If not maintained properly, they are prone to moisture and mildew. Also, the petals will easily fade and the life span is shortened. Precautions for basic maintenance of preserved flowers: ・Avoid touching the flowers ・Avoid direct sunlight ・Avoid direct cold wind ・Blow dust off with a breeze
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Product CarePreserved flowers need extra care. If not maintained properly, they are prone to moisture and mildew. Also, the petals will easily fade and the life span is shortened. Precautions for basic maintenance of preserved flowers: ・Avoid touching the flowers ・Avoid direct sunlight ・Avoid direct cold wind ・Blow dust off with a breeze
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ComplaintsIf the quality of the goods or services is defective, please contact us within 24 hours after the goods are delivered and keep the goods as they are. We will handle as soon as possible and provide you with satisfactory remedies.
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ComplaintsIf the quality of the goods or services is defective, please contact us within 24 hours after the goods are delivered and keep the goods as they are. We will handle as soon as possible and provide you with satisfactory remedies.
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TYCHE 是做什麼?
創立於2016年,為客户提供保鮮花、鮮花花束設計。
多年來以優質服務獲得客戶支持
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How To Order
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